Terms and Conditions

1.general

These conditions of sale apply to any item purchased from Jean Pierre Bua, SA through the site www.jeanpierrebua.com (hereinafter "the Site") and the Client accepts them when confirming their order. Jean Pierre Bua may modify these Conditions of Sale at any time.

2. AVAILABILITY

All orders made through the Site are subject to their availability and acceptance by Jean Pierre Bua, and Jean Pierre Bua reserves the right to modify the range of articles presented on the Site and, in particular, may limit in each moment the number of items that a Customer can order in a single shopping session.

The Customer can contact Customer Service at the following email address eshop@jeanpierrebua.com for information on item availability.

3. REGISTRATION AND PERSONAL INFORMATION

In order to place an order through the Site, the Customer must register and create an online account as a Customer. At registration, the Customer will be required to provide valid and up-to-date personal information, such as their full name and email address.

Once the process of registering the account on the Site is finished, the Client will receive an email in which their personal information will appear in summary form and a link to the “My account” section of the Site, where the Client can configure or modify your username, password and personal information. Customer is responsible for ensuring that its password and account are kept secret, confidential and secure at all times. Jean Pierre Bua will not be responsible for the inappropriate use of the Client's account that occurs as a result of the access and use of the Client's password and account by third parties.

If there are variations in the information included on the Site, the Customer must log in with his account and update the relevant information directly on the Site or communicate the variation to Jean Pierre Bua at the following email address: eshop@jeanpierrebua.com

4. PRICES, TAXES AND SHIPPING COSTS

All prices displayed on the Product pages on the European Site are inclusive of VAT and are exclusive of shipping charges and other applicable taxes, unless otherwise specified. All prices displayed on the Product pages on the International Site are exclusive of VAT and do not include shipping charges and other applicable taxes, unless otherwise specified. Prices are given in euros.

In any case, Jean Pierre Bua reserves the right to modify prices and shipping costs at any time. If, due to a system error, the correct price of an item is different from that published on the Site, Jean Pierre Bua will contact the Customer to obtain confirmation before sending the order. The actual shipping costs and applicable VAT will be specified in the order before the Customer is asked to confirm their order, as well as appearing on the Order Confirmation and invoice (if the Customer wishes to receive the invoice). Shipping charges (if applicable) are detailed in the shipping information available on the Site.

5. PAYMENT METHODS

Jean Pierre Bua accepts the following forms of payment to buy in the online store:

  • Credit card (VISA, MasterCard, American Express)

  • Bank Transfer

For your added security, credit card payments will be processed through the wix.com platform payment system, so you may need to provide your security code on your bank's website. On some occasions and for security reasons, the card verification process may take between 3 and 5 business days.

In compliance with current legislation in Spain, we must issue an invoice for purchases over €3.000. In these cases, we will ask you to provide us with your NIF. When placing the order, the Customer must enter the payment details in the corresponding form. Jean Pierre Bua will not store the Customer's payment card number or security code.

Payment card holders are subject to validation and authorization checks by the card issuer. If the issuing entity of the payment card does not authorize the payment to Jean Pierre Bua, the Client must contact the issuing entity of his card to solve the problem. In such a case, Jean Pierre Bua will not be responsible for any delays or non-delivery that may occur. In the event that the user makes the payment by credit card, the bank data will be transmitted through a secure protocol to the bank in charge of supplying the respective remote electronic payment services, without any third party having access to them in any case. Such data will never be used by Jean Pierre Bua other than to complete the procedures related to the purchase, to issue the corresponding refunds in the event of possible returns and to prevent and inform the police forces in the event that a violation is committed or is about to be committed. fraud be committed. The charge of the amount of the purchase will be made at the moment in which the order is confirmed and the confirmation is sent to the Client.

For payments made by bank transfer, the Client must deposit the money within a maximum period of 3 business days in the following bank account, indicating the order number in the payment concept.

Account holder: Jean Pierre Bua SA

Account number: ES41 0049 4719 1426 1608 3961

You can send us the receipt to the following email address eshop@jeanpierrebua.com. Once we receive the transfer, your order will be sent.

6. ORDERS

If you place an order through the Site, the Client must provide the personal information indicated, such as delivery address, billing address and information on the payment method. Jean Pierre Bua reserves the right to refuse, cancel and cancel orders at any time. Jean Pierre Bua may reject, cancel or cancel a Customer order if there is an unresolved pending conflict about the payment of a previous order or if he suspects that the Customer has carried out fraudulent activities or, where appropriate, has violated the provisions in these Conditions of Sale.

After placing an order through the Site, the Customer will receive a confirmation email containing the order reference number assigned by Jean Pierre Bua, confirming that the order has been received. It is important that the Customer retains this order reference number in case he needs to inquire about it in the future.

All orders are systematically delivered in exclusive special packaging.

7. DELIVERY POLICY

Once the order has been processed and is ready for shipment, Jean Pierre Bua will provide the Customer with a locator number with which to track the status of the order.

On delivery, it requires the signature of a person of legal age to confirm receipt of the order, after which the risk and responsibility for the Products purchased are transferred to the Customer. If the Customer specifies a recipient for the shipment other than the Customer himself (for example, if it is a gift), then the Customer understands and accepts that the proof of signature of the recipient in question (or at the corresponding delivery address ) will be sufficient proof of the delivery and fulfillment of the sales contract, transferring the risk and responsibility to the recipient in the same way as if the Product had been delivered to the Customer.

8. RIGHT OF RETURN

The Customer has the right to return within fourteen (14) calendar days from the date on which Jean Pierre Bua confirmed the shipment of the order. Returns will not be accepted after the refund period has elapsed.

Items purchased through the Site may be returned to the Returns Department at the following address:

Jean-Pierre Bua

Avda Diagonal 469 bjs

08036 Barcelona Bjs

To return an item, you can do so by contacting customer service eshop@jeanpierrebua.com, to obtain the corresponding return documentation and all the relevant information for the return.

Returns will not be accepted for items that are not in good condition, or that do not include the packaging in its original condition and the item's security label intact. Before proceeding to make a refund or exchange, the returns department will carefully verify that the returned items meet the necessary requirements.

In the event that a product is returned, the Customer is the only person entitled to receive the refund. Under no circumstances will the recipient of a gift be entitled to a refund.

Once we have accepted your return, the refund will be completed using the original payment method. Please note that refunds may take several days to process depending on your bank or credit card provider.

9. EXCHANGE POLICY

To make an exchange through the Site, the Customer must return the purchased item and place a new order. The return of the item to be exchanged will be governed by the return conditions specified above.

10. MISCELLANEOUS PROVISIONS

Jurisdiction and applicable law. The provisions of these Conditions of Sale will be governed by the provisions of the laws of Spain. Likewise, the contract for the purchase of the Products and the conflicts or claims related to it will be governed by the provisions of the laws of Spain. Except for what is established by Law, the Client and Jean Pierre Bua accept that the courts of Barcelona (Spain) will have exclusive jurisdiction.

ES EN CAT